Terms of Service

Skin Intelligence is a cosmetic skincare analysis tool that provides appearance-based skin metrics, scores, and routine suggestions for personal cosmetic use only.

The platform also offers My Shelf, an optional feature that uses AI to read the labels of cosmetic products you photograph, so you can keep track of what you own and see how it relates to your suggested routine.

This platform is not a medical device and does not provide medical diagnosis, treatment recommendations, or clinical advice. It is not a substitute for professional dermatological or medical consultation.

You must be at least 18 years of age to create an account and use this platform. By creating an account, you confirm that you meet this age requirement.

Skin Intelligence is not available to residents of the States of Illinois or Washington, or the province of Quebec. By creating an account, you represent that you are not a resident of Illinois, Washington, or Quebec. Accounts identified as belonging to residents of Illinois, Washington, or Quebec will be deactivated.

You agree to provide accurate and complete information when creating your account and to keep your account credentials secure. You are responsible for all activity that occurs under your account.

Skin Intelligence offers two plans: Discover (free, 5 lifetime scans) and Pro ($9.99/month or $83.90/year), which includes daily skin scanning. Both plans include the full experience with no feature restrictions.

Subscriptions auto-renew at the end of each billing period — monthly plans renew each month and annual plans renew each year. For subscriptions purchased through the Apple App Store or Google Play, cancel at least 24 hours before renewal, as required by the store; your payment method may be charged up to 24 hours before the start of the next billing period. For subscriptions purchased on the web (Stripe), you can cancel any time before your renewal date and you will not be charged again. Subscriptions are managed via Apple App Store (iOS), Google Play Store (Android), or Stripe (web). In-app purchases must use the respective platform billing system. For annual subscriptions purchased on the web (Stripe), we will send a reminder before each renewal stating the renewal date, the amount, and how to cancel; for store purchases, the respective app store provides renewal notices.

To cancel: if you subscribed through the Apple App Store or Google Play, cancel in your store subscription settings. If you subscribed on the web (Stripe), you can cancel any time from Profile → Manage Plan → Cancel Subscription, or contact us at support@skinintelligence.ai. Cancellation takes effect at the end of your current billing period — you retain access until then.

The Pro plan provides daily scanning for personal use, subject to a fair-use limit of 100 scans per billing cycle (the monthly period of your subscription) to prevent automated abuse. This limit is not a feature restriction and is not reached through normal personal use. Failed or incomplete scans do not count toward this limit. If we increase the price of your subscription, we will give you advance notice at least 7 days (and no fewer than 5 business days) and no more than 30 days before the change, together with instructions on how to cancel before the new price takes effect. Where required by your local law (for example, New York), you will be able to cancel within at least 14 days of the first charge at the new price and receive a pro-rata refund of the remaining term. Refund policies are otherwise governed by the respective app store or payment platform.

If we discontinue the Service, we will provide reasonable advance notice and, for annual subscribers, a pro-rata refund of the unused portion of the prepaid term, or equivalent continued access, subject to the refund processes of your billing platform (Apple App Store, Google Play Store, or Stripe).

You may use this platform solely for personal, non-commercial cosmetic skincare analysis. You agree not to use the platform for any unlawful purpose or in any manner that could damage, disable, or impair the service.

You may not attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of the platform, including its AI models and analysis methods.

All content, features, and functionality of the Skin Intelligence platform — including its design, software, AI models, text, graphics, and trademarks — are owned by Skin Intelligence Inc. and are protected by applicable intellectual property laws.

You retain full ownership of the facial images you capture through the platform. When you initiate a scan, your photo is transmitted to Skin Intelligence servers for transient processing only, then forwarded to our AI analysis providers (OpenAI and Google) for the sole purpose of generating your skin analysis results. Photos are held in server memory during analysis and are immediately discarded — they are never stored, logged, or retained on Skin Intelligence servers; our AI providers do not use the image for training and, under the zero-retention terms we have enabled, do not log or retain it for abuse monitoring — an image is kept only where a child-safety system flags it, or where required by law, as described in our Privacy Policy. Your scan photos remain stored on your device only, unless you enable optional cloud backup to your personal iCloud or Google Drive.

Skin Intelligence may use aggregated, de-identified usage data (such as feature-usage statistics) to improve the Service. We do not use your facial images, or any data derived from your facial images or camera input, to train AI models.

Feedback — If you send us suggestions or feedback, you grant us a non-exclusive, royalty-free license to use them to improve the Service.

This platform provides cosmetic appearance analysis only. Skin scores and metrics are generated by AI models; routine suggestions are generated by a rule-based algorithm using those scores and your preferences. All are intended for informational and cosmetic purposes only.

Skin Intelligence Inc. does not guarantee the accuracy, completeness, or reliability of any analysis results. Results should not be used as a basis for medical decisions. The platform is provided "as is" without warranties of any kind, whether express or implied.

My Shelf label reading is AI-assisted and provided on a best-effort basis. Product details read from your photos — brand, name, category, and ingredient list — may contain errors or omissions and are presented to you for review and correction before saving. Shelf information, including ingredient lists and routine-fit indicators, is cosmetic guidance only. Always rely on the product's actual packaging and label — especially for ingredient, allergen, usage, and safety information — and consult a qualified professional for any medical or allergy concern.

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties; nothing in these Terms excludes or limits any warranty or right that cannot be excluded under applicable consumer law.

To the maximum extent permitted by applicable law, Skin Intelligence Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the platform.

In no event shall our total liability exceed the amount you have paid to Skin Intelligence Inc. in the twelve (12) months preceding the event giving rise to the claim.

Nothing in this section excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited under applicable law.

To the extent permitted by applicable consumer law, you agree to indemnify and hold harmless Skin Intelligence Inc. from any claims arising out of your misuse of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

We may suspend or terminate your access if you breach these Terms (including the age, Illinois-, Washington- and Quebec-residency, acceptable-use, or fair-use provisions), engage in fraud or abuse, or where required by law. On termination, your right to use the Service ends.

Provisions that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — will continue in effect. If we terminate a paid subscription other than for your breach, we will refund the unused, prepaid portion of your term, subject to your billing platform's processes.

We may update these Terms from time to time. For material changes we will give you reasonable advance notice in-app or by email and, where required, ask you to re-accept before you continue using the Service. If you do not agree, you may stop using the Service and cancel your subscription. Non-material changes take effect when posted, shown by the updated version date below.

These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in the Province of British Columbia, Canada, except that you may bring an individual claim in the small claims court of your place of residence if it qualifies there.

Nothing in these Terms limits any mandatory consumer-protection right, or any right to bring or join a class proceeding, that you have under the law of your place of residence.

App Store Terms — If you obtain the app or a subscription through the Apple App Store or Google Play, your use and purchase are also subject to that store's terms. For iOS, Apple is not a party to these Terms but is a third-party beneficiary entitled to enforce them, and the relevant store handles billing, renewals, and refunds for store purchases.

Eligibility and Sanctions — You represent that you are not located in or a resident of any country or region subject to comprehensive economic sanctions, and that you are not on any restricted-party list. The Service is offered only in the United States (excluding Illinois and Washington) and Canada (excluding Quebec).

Entire Agreement — These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service, without limiting any non-excludable consumer rights.

No Waiver — Our failure to enforce any provision is not a waiver of that provision.

Assignment — You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or asset sale, on notice to you.

Force Majeure — We are not liable for any failure or delay caused by events beyond our reasonable control, including cloud, AI-provider, or payment-infrastructure outages.

Severability — If any provision of these Terms is held unenforceable, that provision is severed and the remaining provisions remain in full effect.

If you have questions about these Terms of Service, please contact us:

Skin Intelligence Inc. 5755 Ontario St, Vancouver, BC V5W 2L5, Canada Phone: +1 604 600 0360 General & billing support: support@skinintelligence.ai Privacy & data requests: privacy@skinintelligence.ai